Legal
Last updated: April 5, 2026
These Terms of Service ("Terms") govern your use of the website diamondsncarats.com ("Website") operated by Diamonds and Carats Ltd. (Диаманти и Карати ЕООД), UIC 207876418, VAT BG207876418, registered in Bulgaria with address at European Trade Center, 115 M, Building D, Floor 1, Tsarigradsko Shose Blvd., Mladost District, Sofia 1784, Bulgaria ("Company", "we", "us"). By accessing or using this Website, you agree to be bound by these Terms.
The Website serves as a showcase and catalog for our luxury jewelry collections. Product images, descriptions, and specifications are provided for informational purposes. While we strive for accuracy, slight variations in color, size, and appearance may occur due to photography, screen settings, and the handcrafted nature of our products. All prices displayed are indicative and may be subject to change. Final pricing is confirmed upon inquiry.
Products are available for inquiry through the Website's inquiry form, WhatsApp, Viber, or email. An inquiry does not constitute an order or a binding agreement. Orders are confirmed only after direct communication with our team, agreement on pricing, and confirmation of product availability. We reserve the right to decline any inquiry or order at our discretion.
All prices on the Website are displayed in US Dollars (USD) and are indicative. Final prices, including applicable taxes and shipping costs, will be communicated and agreed upon during the ordering process. Payment methods and terms are arranged directly between the buyer and the Company during order confirmation.
Shipping arrangements, costs, and delivery timelines are discussed and agreed upon during the order process. We ship internationally using insured courier services. The Company is not liable for delays caused by customs, courier services, or circumstances beyond our control. Risk of loss passes to the buyer upon delivery to the courier.
We accept returns of unused, unaltered items in their original packaging within 14 days of delivery, in accordance with Bulgarian consumer protection law. Custom-made or personalized items are non-returnable unless defective. To initiate a return, please contact us at hello@diamondsncarats.com. Return shipping costs are the responsibility of the buyer unless the item is defective or incorrectly shipped.
All jewelry sold by Diamonds and Carats is guaranteed to be authentic. Diamonds are certified by recognized gemological laboratories where applicable. We provide a certificate of authenticity with each purchase. Manufacturing defects are covered for a period of 12 months from the date of delivery. This warranty does not cover damage resulting from misuse, negligence, or normal wear and tear.
You may create an account on the Website to save favorites and manage your preferences. Account data is stored locally on your device and is your responsibility to maintain. You agree to provide accurate information and to keep your account credentials confidential. We reserve the right to disable any account at any time without notice.
All content on this Website — including but not limited to text, images, logos, designs, photographs, and graphics — is the property of Diamonds and Carats Ltd. and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or use any content from this Website without our prior written consent.
The Website is provided on an "as is" basis. We make no warranties, express or implied, regarding the availability, accuracy, or completeness of the Website or its content. To the maximum extent permitted by law, Diamonds and Carats Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the Website.
These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria. Any disputes arising from these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts in Sofia, Bulgaria.
If you are a consumer within the European Union, you benefit from mandatory provisions of consumer protection law in your country of residence. Nothing in these Terms affects your statutory rights as a consumer, including the right to withdraw from a distance contract within 14 days under the EU Consumer Rights Directive.
We reserve the right to modify these Terms at any time. Changes become effective upon posting on this page. Continued use of the Website after changes constitutes acceptance of the revised Terms.
For questions about these Terms, please contact:
Diamonds and Carats Ltd.
European Trade Center, 115 M, Building D, Floor 1
Tsarigradsko Shose Blvd., Sofia 1784, Bulgaria
Email: hello@diamondsncarats.com